Case studies home

Dramatically reduced pre-alerts processing time

Achieving the goal to re-focus their team's time on customer service, away from data entry.

Operations
Company
EES Shipping
Location
Western Australia
company size
50 - 100 employees
Industry
????
Download Case Study
Download arrow
4x

Faster invoice processing times

70%

Reduction in all operations

$6 mil

Saved in the first year

70%
Reduction in all operations
4x
Faster invoice processing times
$6,000,000
Saved Per year

Problem

The company pride themselves on offering a highly personalized, efficient service to all their clients. To achieve this they needed to free their teams from time-consuming administrative tasks, which fuel long hours and contribute to operational errors. Instead, they wanted to leverage their expertise in navigating overseas markets. Raft’s best-in-class technology helped make this a reality.

Solution

Our platform streamlined the pre-alerts process with smart automation and enabled the team to focus on delivering an exceptional client experience. The team have now handed over their repetitive, manual workload to Raft’s capable AI, which automatically understands and acts on incoming pre-alert packs, validating and pushing key data into the TMS. The solution adds enormous value, allowing the team to process packs in a third of the time previously taken. This significant efficiency gain unlocks an ability to win more business and still deliver on the promise of outstanding service.

Results

Benchmarked time trials conducted prior to Raft implementation recorded and then again after, showed a 70% reduction in all operations.

Quote Author

Tellus id interdum velit laoreet. Nunc faucibus a pellentesque sit amet porttitor. Sed arcu non odio euismod lacinia at quis risus sed. Nunc vel risus commodo viverra maecenas accumsan lacus vel facilisis. Mauris nunc congue nisi vitae suscipit tellus mauris. Feugiat nisl pretium fusce id velit ut tortor pretium viverra.

Related Posts

No items found.

Become more than
a freight forwarding partner.

Discover just how indispensable you can be.

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.